Prior experience of working with Indian software company and offshoring models is preferable.
Job function
Work with Program managers on project planning, maintain project plans, track project progress, document status reports, and presentations.
Plan on-site tasks for software releases and support the implementation phases; review with the Program manager / location manager and maintain the plan.
Understand the process frameworks, coordinate and manage on-site resources to follow the processes and meet project objectives; ensure process adherence and quality of documents from the global delivery teams.
Understand the dependencies and identify tasks so that the project tasks can be completed successfully.
Coordinate with client teams to follow-up and manage smooth execution of project tasks.
Prepare status reports and provide regular updates to stakeholders.
Follow the escalation frameworks to communicate and resolve issues .
Act as a Single Point of Contact (SPOC) at the client location to provide status updates, coordinate project activities and maintain communication frameworks between the stakeholders and the global delivery teams.
Act as the on-site contact on Production support processes for issue identification and determination; communicate to global delivery teams on issue follow-ups, escalations and resolution.
Coordinate with client application portfolio manager on project status updates, invoicing of services from global delivery teams.
Work with Business development manager to identify business opportunities, review and understand client queries, assist pre-sales in responding to client queries.
Work with the client stakeholder groups to understand the needs and interests and ensure customer satisfaction.
A CMMI ® Level 5, ISO 9001:2008 and ISO 27001:2005 certified company that places a very high emphasis on quality and understands the importance of developing defect free solutions.
