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Product Support
With an average cost of 60% of the total cost in the product life-cycle, maintenance and support is an integral element whose importance cannot be undermined. The smooth performance of a product contributes to the business performance. ISVs worldwide are under constant pressure to upgrade their products, fix bugs that arise and customize it to suit specific customer needs.

We understand the need for effective resolution of problems for customers and have an integrated approach towards Product Support Services. Our offerings are customized and bundled with an integrated approach using innovative analytics that assist in providing round-the-clock support along with process efficiency and optimized resolution to customers. We enhance your services by utilizing a multi-channel approach through voice, email, chat and remote assistance.
With trained resources possessing technical and domain expertise, state-of-the-art infrastructure, excellent connectivity and well defined matured processes; we ensure that we provide you hassle free maintenance support that is in line with your product strategy.
We offer services such as:

• Level 1 , Level 2 & Level 3 support
• Multilingual product support
• Technical applications support
• Network & platform support
• Change/incident management
• Patch management support and making hot fixes
• Maintaining and enhancing different versions of the product
Few Product Support Case Studies

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Quality Assurance
A CMMI ® Level 5, ISO 9001:2008 and ISO 27001:2005 certified company that places a very high emphasis on quality and understands the importance of developing defect free solutions.

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