IT Help Desk Services

Our IT Help Desk team would be a one-stop-solution for all your in-house IT complaints. Our highly trained team would attend to complaints of the users of your IT infrastructure and would remotely ensure that the problem is rectified.

We provide multi-channel technical support that includes voice, e-mail, web-based and chat-based services. Our complaint and ticket management system would ensure a seamless process of fault reporting, ticketing, fault correction and alerts.

IT Help Desk Services includes the following services include:

• Check PC Performance using Task Manager and Windows Performance Monitor
• Check Operating System for any errors
• Proactive Support
• Apply latest Windows Updates and Hot fixes
• Apply latest MS Office Updates and Service Pack
• Update all users’ applications with the latest service packs & patches
• Protect against Virus attacks by regularly updating the antivirus software and scanning all computers
• Users first level support: Provide First level of Support to users on hardware, software and LAN in the form of recorded tickets, which are monitored and reported
• Providing advice, recommendations and information concerning network hardware or software requirements
• Assist in installations and upgrade of PC’s, Printers, and LAN