vServe24/7
(Remote Services Division)
Contact Center Services
business organizations are always under the pressure to increase
productivity and to excel at customer service . And hence
it is important that customer interaction is managed in the
best possible way. Customer Interaction Services at vServe24/7
are tailored to provide superior customer interaction and
hence leverage every customer relationship to the fullest.
Our portfolio includes a whole gamut of customer facing offerings
including 24/7 customer support through voice (in-bound and
out-bound calls), e-mail and web mediums, Customer Support
Services, telemarketing services, technical support and IT
helpdesk services.
We offer following services:
Customer Support Services
Customer Acquisition Services
Technical and Helpdesk Support Services
Click here to know how we offer
these services through E-Mail, Chat & Voice Support
Customer Support Services
Our customer service offerings create a virtual customer service
center to manage customer concerns and queries through multiple
channels including voice, e-mail and chat on a 24/7 basis.
• Catalog
Order Taking
• Account
Maintenance
• Billing
Inquiry
• Business
Reply Card Management/ Responses
• Appointment
Setting
• Licensed
Agents Sales and Service
• Warranty
and Post Warranty Support
Support Process
Our agents (Customer Support Representatives) can take orders
and answer your customer's questions just as if they were
representatives of your company. When a call comes into our
call center, it is directed to the first available agents
and promptly answered using your company name. Using your
company's account information, which is immediately available,
our agents can quickly process any order or request.
Orders or requests can then be faxed or emailed directly
to you, your fulfillment center, or both. Inbound Support/catalog
order taking services are available as a 24 hour / 365 days
a year service or as an after hour / overflow support service.
Customer Acquisition
Services
vServe24/7 Customer Acquisition Programs are designed
to generate leads by providing potential customers with an intelligent,
targeted presentation about the products and services they need.
By delivering relevant and valuable information, our customer
acquisition programs help clients build prospect databases faster,
learn more about their audiences, and generate more reliable
leads from their marketing efforts.
Our customer acquisition services target interaction with
potential customers for "prospecting" i.e. either
for generating interest in products and services, or to up-sell
and cross-sell to an existing customer base or to complete
the sales process on-line.
Our services include:
• Outbound
Sales
• Inbound
Sales
• Win-back,
Cross-Sell and Up-Sell Programs
• Tracking
and Tracing Services
• Peak
Volume Management
• Affinity
Partnership Programs
• Bundled
and Multiple Product Services
Technical
& Helpdesk Support Services
Our technical support and IT Help desk Services offerings
include round-the-clock technical support and problem resolution
for OEM customers, Corporate Employees and computer hardware,
software, peripherals and Internet infrastructure manufacturing
companies. These include installation and product support,
up & running support, troubleshooting and Usage support.
Our skilled and motivated helpdesk agents are
equipped with world-class problem solving tools and techniques,
which ensures prompt and accurate support to callers.
vServe24/7 Technical Support Helpdesk services include:
• Product
Support
• Troubleshooting
calls
• Level
1, 2 & 3 Technical Support
• Software
Problem Resolution
• Internet
Service Support
• Computer
& Hardware Support
• Up-sell/
Cross-sell Purchases
• Corporate
Helpdesk Support
• Warranty
or Post-warranty Support
Our Support Engineers can take calls and answer
your customer's questions just as if they were representatives
of your company. When a call comes into our call center, it
is directed to the first available engineers and promptly
answered using your company name. Using your company's account
information, which is immediately available, our agents can
quickly process any request.
Our Tech Support and Help Desk services are available as
a 24 hour / 365 days a year service.
Click here to know how we offer
these services through E-Mail, Chat & Voice Support
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