vServe24/7
(Remote Services Division)
Managed Services
In today's technology-driven business operations, IT support
is fundamental. IT environment needs to provide a smooth service
for maximum productivity and efficiency for clients, shareholders,
employees and suppliers. To maintain a competitive edge and
to take business to next level, many C level executives are
looking at outsourcing partners.
vServe24/7
provides Infrastructure Management Services to corporate IT
departments and Data Centers. We provide customized, client-specific
services and professionally managed support for companies
seeking outsourcing partners with a core competence in managed
services. We support multiple platforms and our services include
installation, maintenance, monitoring and support. We offer
24x7 support services for different types of servers, databases
and applications from our facilities in US, UK and India.
vServe24/7
provide DBA services like remote Oracle and MS- SQL Server
database and operating system monitoring. We also provide
remote network and security monitoring services. vServe24/7
System Administration expertise team has capability to give
Total Information System Department Solutions (like Mail server,
Web server, Database server, Implementation of ERP, CRM &
Client-Server application and Backup Solutions) for Client.
We also provide remote configuration, monitoring and maintenance
of firewalls and routers.
Database Services
We offer companies a high-quality solution for database management
that helps companies lower their IT costs while realizing
corporate-wide efficiency gains. These efficiency gains help
companies be more productive and drive revenues up.
We support every aspect of managed database administration
services. Our database services provide for secure, optional
management and increased database productivity. Our services
Range from complete remote database administration, database
design and enhancement to installation / upgrades, Backups/
restoration and performance and capacity management. We have
proven track record with database Management systems in multiple
environments.
By outsourcing your database administration to vServe24/7,
you will benefit by the knowledge sharing, checks and balances,
24 x 7 coverage, multiple DBA contacts, infrastructure and
product expertise, and proactive administration and tuning.
Our database administration services include:
• 24/7
Monitoring and Maintenance
• Backup
and recovery
• Performance
tuning
• Capacity
planning
• Physical
and logical design
• High
availability
• Reorganizing
Database Storage
Data Center Services
We offer complete data center management services that can help
your organization capitalize on business opportunities and result
in real improvements in profitability. We specialize in managing
data centers for ISP's and Hosting companies.
vServe24/7
monitors the availability of most major Internet Server types.
A dedicated support team will monitor and maintain your data
centers 24/7. The Internet server protocols supported by vServe24/7
are listed in the following table:
Supported Servers
• Web
servers
• Secured
Web servers
• Proxy
servers
• FTP
servers
• Domain
Name Servers
• Mail
servers
• Directory
servers
• News
and collaboration servers
• Chat
and messaging servers
• Database
servers
• Enterprise
Backup servers ( Networker , NetVault, Veritas )
• Application
servers
Supported Hardware
• Routers
• Firewalls
• Switches
• Caching
Servers
• Load
Balancing Servers
• Cluster
Servers (Microsoft/Unix)
• IBM
AIX/HP-Unix/Sun Solaris Servers
Server
Services
vServe24/7 offers best-in-class expertise in system environments,
with support for UNIX, Linux and Windows. We help you manage
your server environment and backup effectively to maintain performance
at optimum levels. Our servers and backup management offerings
ensure that server parameters and operating systems are Administered
and tuned well. Our services include:
• Installing,
maintaining, and managing Operating systems
• Performance
monitoring of servers (monitoring CPU, disk space, memory
utilization) and tuning
• Storage
solutions management
• Backup
management and restoration drill exercises
• Configuration
management
• Management
of upgrades and patches
• Providing
remote systems management services for hardware that must
stay at the customer's site
Network
Services
As the infrastructure becomes increasingly critical to the overall
success of the business, network performance determines the
levels of productivity, revenue growth and customer satisfaction.
To ensure the ongoing functionality of network, there is a need
to focus on implementing, maintaining, managing and protecting
the network-based services and equipment. One can't afford a
failure, but at the same time, one can't be directing all the
resources and capital to network maintenance
With Network Monitoring, Support and Management services
from vServe24/7 , we improve your network availability, optimize
your network performance and proactively manage operational
issues to ensure smooth, uninterrupted running 24/7/365 basis.
You get the advantage of a fully managed network solution
without the capital expenditures and resource limitations.
Following are the features of our Network Services :
• 24/7
Remote Monitoring
• Problem
Management
• Change
Management
• Configuration
Management
• Fault
Management
• Performance
Management
Security
Services
Our spectrum of security services ensures that you have one,
fully accountable source that manages your security issues while
you focus on your business. We provide 24x7 support and our
service cover incident and alert handling as well as reporting
and trend analysis. Our services include:
• Management
of firewalls: This includes configuration management, backup,
archival, software version upgrades and network address
translation management
• Intrusion
detection
• Malicious
content and Internet filtering: This includes URL screening,
Trojans, virus scanning, protection and detection, blocking
malicious java applets, etc.
• Management
of virtual private network: This includes configuration
changes, software upgrades and generation of logs and reports
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