The customer established operations in 2004 and works with filtering millions of emails every day and are renowned for generating one of the lowest false positives in the industry. The customer provides an email archiving service and is providing a technologically advanced managed service to overcome malicious and time wasting emails and web content.
How we have helped our customer:
Our services to the customer consisted of:
- Shared Support Services for providing 24/7 availability of IT experts
- Service Desk – Incident, Problem and Knowledge Management
- Chat/Email and Voice based support services
