OPTIMIZE IT INVESTMENTS WITH OUR EFFICIENT INFRASTRUCTURE MANAGEMENT SERVICES

Securing information and maintaining data integrity is one of the primary challenges for organizations around the world and with new emerging threats, the financial institutions are seeking solutions that not only protects sensitive data, with robust security solutions, but also protects them from future threats, risks and vulnerabilities.

The strategic remote Infrastructure Management Services unit of Nous Infosystems - vServe24/7, has been providing Infrastructure Management and expert IT security services for clients across the globe.

Our holistic approach to information security ensures confidentiality, integrity, availability and accountability assurance for critical business processes and environment. Our data center operations, management and monitoring services are based on industry framework and standards like ITIL and ISO 27001 to manage end-to-end ownership for event, incident, request, problem, knowledge and service level management. We optimize and streamline IT operations, through the implementation of our innovative infrastructure monitoring services.

infrastructure management

REDUCE YOUR SYSTEM’S DOWNTIME AND IMPROVE PRODUCTIVITY WITH OUR RIM SERVICES

We provide comprehensive Remote Infrastructure Management services that addresses the needs of customers, globally. Our flexible service delivery models and dedicated service centers enables high asset utilization and improved infrastructure uptime and productivity. We have helped our clients reduce cost of IT infrastructure by 30% and have helped them adopt newer technology.

  • DATACENTER OPERATIONS AND MANAGEMENT

  • WORKPLACE MANAGEMENT

  • TECHNICAL ASSISTANCE CENTER (TAC)

  • INFORMATION SECURITY

DATACENTER OPERATIONS AND MANAGEMENT

For banks and financial institutions, datacenters are the most critical part of their IT infrastructure and this needs to managed and monitored, efficiently. Leveraging on our SLA-based metrics, we help customers in datacenter operations optimization, datacenter modernization and managed services. Nous has extensive experience in providing datacenter security, management and support services. Our services include monitoring, administration and management of various servers, storage, backup, databases and network devices. Furthermore, we offer our customers a multi-level security framework for their datacenters to ensure uptime of this critical infrastructure.

WORKPLACE MANAGEMENT

Our Workplace Management Service provides all associated services for personal computers, laptops and other mobile devices. We deliver Desktop/Notebook Remote Administration & Management, Desktop Virtualization Unified Communications, Desktop security & support, asset tracking and BYOD services. Our experience over the years has enabled us to provide customized services to suit all the categories in banking and financial services industry. Through our innovative service delivery models we have assisted our customers in decreasing user downtime, increasing privacy and security, improving asset tracking, enhancing monitoring of all the hardware and lowering operational cost.



TECHNICAL ASSISTANCE CENTER (TAC)

Our Technical Assistance Services operates as a 24/7 service on a Global Shared Service Platform and specializes in L1 and L2 technical support. We provide installation support, quality monitoring, product running support and troubleshooting support services. Our proactive service model is based on customer profiling and analytics, instead of basic customer issue handling. We analyze available business data to understand the major functional and technology issues and work towards resolving it, thus enabling significant reduction in total cost of ownership (TCO).



INFORMATION SECURITY

Banks and Financial Service organizations handle a lot of sensitive customer data and face daily information security threats. Nous Infosystems’ Information Security services include Vulnerability Assessment and Penetration Testing (VAPT), Security Information and Event Management (SIEM), Audit Governance and Application Security Assessment. Our certified expert team provides consultation services to define the perfect solution to manage the IT security infrastructure. We have been a long-term service partner to major financial institutions and have helped them to reduce the information security management cost and improve operational efficiencies.



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