CRMs have evolved from being a simple system of records containing customer data to highly intelligent, adaptive, mobile and social platforms that enterprises could take advantage of. Enterprises realize that there is a goldmine of customer information that is residing within CRMs and these information nuggets could be used to improve customer experience and customer loyalty while improving the productivity of Sales, Marketing and Customer Support teams.
Microsoft Dynamics CRM enables enterprises to improve customer experience leveraging Business Intelligence, Field Services, Social Collaboration and Social Analytics features. It enables you to streamline your business functions and increase profitability in Sales, Marketing, Social, Customer Care and Field Service divisions. Microsoft Dynamics CRM is available in cloud and on premise platforms.
Enterprises planning to migrate to Dynamics 365 can accelerate Digital Transformation and also take advantage of the latest features of Dynamics 365 which can improve user experience across devices, browsers and OS, improve usability with mobile offline support, editable grids and improved experience on Microsoft Excel for updating records and improve business effectiveness through mobile friendly surveys, Gamification, Field Service features, Cortana Analytics etc.
Enterprises can also drive increased social engagement with Dynamics 365 with the social engagement tool which has the following features:
Enable timely customer case resolution and increase customer satisfaction
Keep tab on your high value opportunities and never let any opportunity slip by
Send campaigns to increase your market reach and keep tab of ROI on campaigns
Migrate from disparate CRM systems or upgrade from one platform to another
Nous with its expertise in Microsoft Dynamics CRM Consulting Services can help you develop CRM Roadmap, provide services from commencement, discovery through implementation, user adoption improvements and beyond. We implement specialized Dynamics CRM solutions to enterprises across small, medium and large segments which includes Implementation from any state, Custom Extensions, Customized Portals, Mobile implementation etc.
Learn how Nous simplified the Customer Relationship Management and helped increase productivity of sales and customer support teams for a Global Insurance Company in the US.READ MORE
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