certNow

ServiceNow customers, leveraging ITSM and ITOM capabilities to run complex infrastructure, often need management of digital certificates. The certificates have varying periods of validity based on company policies and cost considerations, which would require managing SSL/TLS certificates across complex networks to prevent unanticipated failures and production outages.

nCert, a ServiceNow certified app, solves this problem and allows users to track and manage the lifecycle of digital certificates from within the ServiceNow platform. For achieving this, nCert integrates with Venafi, one of the leading providers for Machine Identity protection.

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Challenges in Digital Certificate Lifecycle Management

  • Service outages or unavailability of resources due to unnoticed expiration of certificates
  • Complexity in managing lifecycle activities on a large number of certificates across the enterprise
  • Exposure to business risks from security loopholes due to incomplete visibility into the use of certificates
  • Lack of predictability of certificate usage against assets, owner groups
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nCert Application on ServiceNow

  • Utilize capabilities of the ServiceNow platform to bring service management for certificates
  • Synchronize certificate information with Venafi accounts
  • Intuitive user interface on ServiceNow to request, download, retrieve, revoke, and renew certificates
  • Simple and efficient workflow steps in ServiceNow
  • Real-time dashboards and reports, with role-based access
  • Download from the ServiceNow Store

Key Features

  • Allows users to manage the entire certificate lifecycle - request a new digital certificate, renew an existing certificate, retire certificates, and revoke faulty certificates and download them from the nCert app available on the ServiceNow Store
  • Utilizes customizable workflows in ServiceNow for certificate management and enables mapping certificates to Configuration Item (CI) in the ServiceNow CMDB
  • All certificates generated from the nCert app remain compliant and audit-ready

Why nCert?

Simplified and centralized certificate management
Detailed information on certificate usage
Improved operational efficiencies
Remove blind spots on certificate-related outages
Predictable and manageable certificate requisitions and renewals
A single view of certificate status through role-based dashboards
Actionable custom notifications for in-console alerts or by email
Know your certificates' usage in detail
Accomplish all these centrally using ServiceNow

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