Social Media is getting bigger than ever before! Leading research studies show that socially engaged customers spend 30% more. With apt and strategic social engagement solutions, Social Engagement is fast becoming the future of customer relationship. Are you harnessing the power of Social Media?
Today’s consumers have become so familiar with online social networking communities that it is often their preferred communication platform. As social networks grow at staggering pace, businesses of all sizes need to embrace innovative and differentiated social media listening services to build long-lasting relationship with the socially connected millennials.
Monitor social media and understand how the public actually feel about your services and how you compete against your competitors in the market with our social media listening services.
Analyze the sentiment to determine whether the customers have a positive or negative perception of the brand/product and know who your key influencers are.
Promote your products and services and create a brand awareness through social engagement solutions to promptly reach your customers
Report meaningful information from the data collected from different platforms for better understanding and efficient decision making
Focuses on the individual posts and mentions of specific keywords on online platforms like the social media sites, news sites, blogs, and forums etc. We help enterprises quickly distinguish, discover, and engage with the customers utilizing best in class social media monitoring tools.
Stay up to date with public opinion of your brand in the online space –positive or negative. Using Natural Language Processing, text analysis, computational linguistics, automated analysis and manual analysis of posts, we provide multidimensional view of the customer conversations with real time data insights. We integrate data from multiple sources and help enterprises build, assemble and customize intuitive visual dashboards. Our solution also provides advanced predictive and prescriptive analytics.
Transform your social media followers into social media ambassadors. Our solution for social advocacy helps achieve the desired brand identity by leveraging the presence of brand ambassadors and actively engaging with them. The solution tracks and reports effectiveness of social campaigns.
Social media has experienced phenomenal growth over the past few years and has changed the business landscape. Understand why and how some of the prominent platforms have a powerful impact on businesses.READ MORE