Before you Install/Configure Microsoft Dynamics CRM Outlook client OR upgrade Microsoft Dynamics CRM Outlook client from one version to another. You must consider a compatibility check by verifying the expected minimum pre-requisite against your current configuration.
Upgrading from One version to another may be incompatible with earlier versions of Microsoft Dynamics CRM Server.
For Example: CRM 2013 for Outlook is incompatible with earlier versions of Microsoft Dynamics CRM Server, such as Microsoft Dynamics CRM Server 2011 (on-premises).
Verify that your computer and software supports the version of CRM
Changing from 32-bit to 64-bit.
If you want to change to a different processor architecture (move from 32-bit to 64-bit) while upgrading, you will need to uninstall and reinstall the client. For more info please check Incorrect architecture of Outlook plug-in.
If you are facing any unknown issue during upgrade or installation, be sure to contact us, we will be happy to help you move forward!
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