ServiceNow Implementation Guide

February 09, 2021

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Sarwagya Chaudhary

Assistant Manager, Solutions Marketing

As businesses move towards a digital ecosystem, it is important to leverage a powerful platform that can meet your evolving requirements and can also scale as your business scales.

ServiceNow brings endless possibilities for improvement, efficiency, accountability, and visibility within your company and will prove to be a valuable asset over time. But how do you take the first step?

ServiceNow implementation steps and process

While you may think that the ServiceNow implementation process is easy and you can do it all on your own, between creating your roadmap, executing projects, and maintaining the platform, the journey may get arduous and will require more resources than initially estimated.

What can go wrong?

To quote Murphy’s law in this context, “Anything that can go wrong will go wrong.” You can plan your implementation, devise a roadmap, account for all eventualities but during the implementation process, things will change.

Sometimes your priorities may shift, roles may change, market demands may change, and many other obstacles may arise.

With a smooth ServiceNow implementation, you can achieve an organization-wide digital transformation, move resources and budget towards innovation, and enhance your company’s ability to respond to industry shifts. To make that possible, you need to reduce the risk of implementation failure by following a few steps that will help you take control of ITSM in your business with the implementation of ServiceNow.

Implement for the present but plan for the future

Digital business is evolving at an inexplicable pace. What’s relevant today may cease to be irrelevant tomorrow. Therefore, your implementation should also be aligned with the changing needs of the market. The ServiceNow platform is flexible and extensible that can adapt itself to the unique needs of your business and customers.

While you can create certain standardizations around ITSM with ServiceNow, it also gives you the liberty to make your customizations. With a proper implementation plan and introducing the right amount of automation into processes, ServiceNow can transform your business and can grow with the company and evolve as your organization’s technology use evolves. Connecting the vision and strategy of your company is crucial to your ServiceNow implementation.

Define and map proper process foundations

Sometimes processes aren’t clearly documented, especially because most of these processes are manual and will require an organizational change to incorporate automation.

One of the biggest advantages of ServiceNow is its ability to automate manual processes, giving your team the time to work on more complex projects. Automation also enhances process consistency by reducing the potential for human error in repetitive, mundane tasks. Therefore, defining and mapping the processes are crucial to a successful ServiceNow implementation. Find tasks that need to be automated that will have the most impact and that can improve other process inefficiencies or errors. For the entire system to run smoothly, certain tasks will have to remain manual than others, so it’s important to identify which processes will benefit the most from automation.

Start with best practices

Once you have defined your processes, make sure you don’t move to customizations right away. It is always recommended to document and follow ServiceNow best practices that best suit your business requirements. You can start by analyzing your internal business processes to identify how they can benefit by leveraging the platform.

If you’re still not sure how to implement the best practices, ServiceNow offers a Success Playbook that you can download for free on its website. The playbook provides essential tips and best practices to follow during implementation. You can also find case studies that outline other organization’s experiences with ServiceNow implementation and you can use different scenarios in these cases to fit your company’s requirements.

Build foundational capabilities and train your teams

Change is difficult for any organization. But being open to change can solve a majority of problems and that would require companies to be open and transparent about the adoption with their employees. Your IT teams must understand how ServiceNow implementation would change their day-to-day work and they must feel confident to use the technology and empowered to work autonomously.

Accepting the change will also require training your staff on relevant ServiceNow tools or ITSM frameworks. It is crucial to empower your employees with the foundational knowledge, assets, and information they need to immediately take advantage of the platform. There is a need to educate them about the modern ITSM frameworks that relate to ServiceNow so they can embrace the change and understand the value it brings to the business.

Moving ahead with a ServiceNow Implementation Partner

ServiceNow Implementation Partner - Nous Infosystems

With a dedicated ServiceNow Implementation Partner, you can overcome implementation difficulties but what happens when you don’t have a dedicated team to handle the inconsistencies? Your company can keep the implementation constant with the help of a partner. Your ServiceNow partner will ensure that all the roadblocks are dealt with effectively as soon as they arise.

Choosing a reliable partner not just for the implementation but also for planning in the initial stages and maintenance after the implementation is critical. Your ServiceNow implementation firm’s expertise will determine the success of your implementation so you must choose your partner with careful consideration.

As a ServiceNow partner, NOUS Infosystems provides best-in-class expertise in standardized and scalable solutions to enhance visibility and agility across your organization. With our in-depth domain expertise, certified consultants, and years of experience in delivering the highest standard of services, you can be ready to meet all kinds of unique challenges in the digital business world.

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