IT Service Management (ITSM), the first question that pops up is why ServiceNow? And the second,
why ITSM? To answer these, let us quickly look at some numbers from the
Total Economic Impact Study conducted by Forrester Research.
- IT organizations can bring new enterprise apps to market in half the time with ServiceNow
- ServiceNow users have reported $3.3m estimated annual savings
- Efficiency increased by 30% while servicing HR cases with ServiceNow
Gartner has observed that ITSM tools are crucial for infrastructure and operations and enable organizations
to deliver business value in the services they provide.
Another worrying statistic is that
only 21% of ITSM professionals make sure that their end users/customers know what can be done to resolve an issue
and by when.
These numbers reiterate the fact that your business definitely needs ITSM for managing your IT systems efficiently
and ServiceNow’s robust platform helps you achieve that goal.
ITSM was important but it’s critical in a post-COVID world
When the disastrous COVID-19 pandemic struck in 2020, the business world was shaken to its core and is still picking
up the pieces a year later. One might wonder then what’s the relevance of ITSM in a pandemic-ravaged world?
According to the
ITSM market analysis by Technavio, ITSM is expected to grow by USD 3.29 bn during 2020-2024 and advanced
technologies will play a major role in driving growth for businesses.
The ‘as-a-service’ model has never been more relevant in IT support than the present times. With the
days of IT Support-as-a-Service just around the corner, the current workplace systems are not resilient or flexible
enough to accommodate COVID-19 workplace restrictions.
In the post-COVID world, businesses will have to ramp up IT support without the usual on-site support teams. With
social distancing norms and remote working being the ‘new normal’, ITSM will play a critical role
in delivering COVID-19-secure IT support, with the same smooth service customers have come to expect.
ServiceNow ITSM to the rescue!
Like all ServiceNow solutions, ITSM is a cloud-based, mobile-first solution, which helps organizations track and
manage digital workflows through an integrated, robust platform.
ServiceNow ITSM improves efficiency within your organization by streamlining processes, reducing workload,
eliminating unnecessary manual tasks, and delivering secure IT support even in remote working conditions.
Most businesses are looking for a flexible ITSM solution that is capable of adapting to the evolving needs of businesses
and to the new ways of working in a cost-effective way, while also meeting the high expectations of customers.
ServiceNow is making it all possible by making data and processes service oriented to redefine operational ITSM workflows,
and providing continuous improvement processes, including Artificial Intelligence (AI) capabilities to take your
IT to the next level of maturity.
Getting the right ServiceNow ITSM consultation
To ensure that your
ServiceNow ITSM implementation is in the right hands, you need to leverage expert ServiceNow consulting services.
An experienced ServiceNow ITSM consultant will evaluate your IT processes and infrastructure to understand your
specific needs and provide solutions that would combine ITSM best practices and a proven implementation methodology.
An experienced and certified ServiceNow consultant like
Nous Infosystems can help you understand the nuances of the ITSM system and implement 360-degree IT infrastructure
transformations to improve efficiency and fuel growth.
There are various types of ServiceNow ITSM consulting services.
From understanding your specific needs and challenges to providing solutions to every challenge, you can benefit
from one-time consultation if you plan to have an in-house team for implementation and maintenance of your ServiceNow
When you choose a specialist ServiceNow partner, they help you set your ServiceNow implementation expectations from
the beginning by providing a better understanding of your implementation needs.
The partner will map your business requirements to ServiceNow functionality and choose the appropriate implementation
strategy and define the necessary customizations needed to realize your business objectives.
Once the strategy is finalized, your partner will launch a pilot project with minimum processes to test if you’re
able to realize the benefits of ServiceNow in real life.
After all the lags are identified and fixed in the pilot projects, your partner will then proceed with configurations
and integrations to deploy the ITSM system. Once the system is implemented, your partner will import all your
data and provide training to your employees to avoid user mistakes and encourage faster solution adoption.
The stage after this is important to consider when you’re picking your ServiceNow consultant – after-implementation
support. This stage is crucial to identify major and minor malfunctions and ensure that your deployment runs
without a glitch.
Nous Infosystems is your trusted ServiceNow consultant
Work with a team that understands ServiceNow and how it can be best implemented to derive maximum benefit. Skilled
resources are scarce and consultants are usually an expensive option. Nous Infosystems makes ServiceNow implementation
a breeze for your organization with a unique and cost-effective approach.
Nous ServiceNow ITSM offerings and benefits
Nous Infosystems empowers your business with a range of ServiceNow offerings like:
ServiceNow Consulting services that encompass enterprise service management advisory, implementation
health checks, process, and service design consulting.
ServiceNow Technology services that include implementation, integration, and testing services.
ServiceNow Managed services
that comprise application administration, customizations, platform upgrades, and service desk.
Platform development services, including platform app development, store app development, and application
What’s more? Nous offers your enterprise a unique blend of hands-on experience in the ServiceNow space along
with certified expertise in consulting, implementation, and more. As a premier ServiceNow partner with a dedicated
center of excellence for ServiceNow offerings and, Nous assists you in streamlining service processes, automating
redundant workflows, and running your business as seamlessly as possible.
Book a FREE demo today!
You don’t have to believe anything we say without trying it out for yourself. Get in touch with our team today
book your FREE demo and learn more about our ServiceNow offerings.