24/7 Service Desk to Support Daily Queries

The customer is a leading biotechnology company serving patients in more than 100 countries. The customer wanted 24x7 service desk portal support for their newly rolled out disease registry.


How we have helped our customer:

  • Well-defined service strategy that included consultation, design, implementation and roll out of the 24/7 infrastructure support.
  • Service catalogue definition – classification and workflow.
  • Global support roll out to end-users from more than 35 countries, with dedicated toll free numbers.

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About Nous Infosystems

Nous Infosystems is a CMMi Level 5 SVC + SSD v1.3, ISO 9001:2008, and ISO/IEC 27001:2013 certified global Information Technology firm providing software solutions across a broad spectrum of industries. Major offerings include Digital Transformation, Application Development & Maintenance, Enterprise Application Integration, Product Engineering, Business Intelligence, Independent Testing and Infrastructure Management Services.

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