The customer is a leading biotechnology company serving patients in more than 100 countries.
The customer wanted 24x7 service desk portal support for their newly rolled out disease registry.
How we have helped our customer:
- Well-defined service strategy that included consultation, design, implementation and roll out of the 24/7 infrastructure support.
- Service catalogue definition – classification and workflow.
- Global support roll out to end-users from more than 35 countries, with dedicated toll free numbers.