Healthcare portal for Employee Assistance program

Oracle Cloud Customer Experience Solution Implementation for a Leading Bank in Africa

Nous helped a leading bank in Africa to improve sales automation, customer satisfaction and customer experience across communication channels with the implementation of integrated Oracle Service Cloud (RightNow CRM) solution.

Nous helped the client with:

  • Unified business solution for multiple business units
  • Simplified business processes and increased the productivity of the sales and client execs
  • Robust integration with other line of business applications streamlined the business
  • High visibility of the sales pipeline, marketing Initiatives and client service SLA maintenance
  • Solution allowed the management to monitor the user adoption rate and provide motivation

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About Nous Infosystems

Nous Infosystems is a CMMi Level 5 SVC + SSD v1.3, ISO 9001:2008, and ISO/IEC 27001:2013 certified global Information Technology firm providing software solutions across a broad spectrum of industries. Major offerings include Digital Transformation, Application Development & Maintenance, Enterprise Application Integration, Product Engineering, Business Intelligence, Independent Testing and Infrastructure Management Services.

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