Nous helped a leading bank in Africa to improve sales automation, customer satisfaction and customer experience across communication channels with the implementation of integrated Oracle Service Cloud (RightNow CRM) solution.
Nous helped the client with:
- Unified business solution for multiple business units
- Simplified business processes and increased the productivity of the sales and client execs
- Robust integration with other line of business applications streamlined the business
- High visibility of the sales pipeline, marketing Initiatives and client service SLA maintenance
- Solution allowed the management to monitor the user adoption rate and provide motivation