Explore Careers with Nous

Nous is seeking a seasoned ServiceNow Lead/Architect to design and drive strategic implementations across the ServiceNow ecosystem. Collaborate with cross-functional teams and shape platform architecture, governance, integration, and experience for enterprise-scale solutions.

Job Description:

Architectural Design & Strategy

• Develop, maintain and enhance the overall ServiceNow architecture, aligning with business requirements and industry best practices.
• Lead architectural reviews to ensure solutions are optimized, secure and scalable.
• Provide architectural guidance on implementations of ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces and other Integrations.

Platform Governance & Best Practices

• Establish and enforce governance processes, coding standards and best practices across the platform.
• Lead continuous improvement initiatives to enhance platform performance and usability.

Module Expertise & Implementation

• Hands-on in designing and implementation of ITOM Discovery and Service Mapping processes, including CMDB Optimization Projects and Asset Management Projects.
• Oversee ITSM process enhancements like Incident, Problem, Change, and Request Management.
• Oversee HRSD and Facilities Management configurations and customizations to enhance user experience and process efficiency.
• Develop and manage ServiceNow Portals and Workspaces, ensuring a user-friendly and efficient interface.

Integration & Automation

• Design and implement integrations with third-party systems via APIs, MID Server and other integration tools as required.
• Drive automation and orchestration using Flow Designer, Integration Hub and Custom Scripts.

Agile & Communication

• Collaborate with cross-functional teams to define requirements and deliver solutions in an agile environment.
• Create comprehensive documentation, including architectural diagrams, solution designs and technical specifications as needed.
• Mentor and guide development teams, ensuring adherence to architectural standards.
• Actively participate in Agile ceremonies, including sprint planning, retrospectives and daily stand-ups.

Skills and Experience Required:

Experience

• 8+ years of hands-on experience with ServiceNow, including architecture, design, and development.
• Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations.

Technical Skills

• Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub and MID Server.
• Deep understanding of CMDB architecture and CSDM framework.
• Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics.
• Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework.

Soft Skills

• Excellent communication, presentation and documentation skills.
• Ability to work collaboratively within agile teams.
• Strong problem-solving skills and attention to detail.

Certifications (Good to Have)

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD.
• Certified Technical Architect (CTA).
• Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL).