Like technology, industry requirements too are in need of an increased pace. Therefore, enterprises now need to pick up speed and push the pedal to the metal. This can be challenging owing to lack of process, and possible delay with legacy tools. Many customer requests, IT incidents, and HR cases get entangled in a course loop, between people, machines, and departments. Staying unstructured and unimproved for years.
ServiceNow, follows ITIL V3 guidelines and supports IT service management and automates common business processes. ServiceNow offers number of inbuilt applications like Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management (CMDB), Asset Management, Service Catalog Management, Service Level Management etc., custom applications can be created as per requirement.
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