Expand Your Organization's Operational Agility through Automation

With IT infrastructure handling more demands faster than ever before, organizations need to have a clear view of their infrastructure assets and operational ecosystem. ServiceNow IT Operations Management (ITOM) helps get better visibility into infrastructure and services, prevent outages, monitors service health, and introduce automation to improve operational agility.

Nous, a ServiceNow Premier partner, helps organizations automate their operations management through the ServiceNow ITOM applications suite, reducing IT costs and improving IT and business service availability. With in-depth domain expertise, we have helped many enterprises create an accelerated cloud strategy and effectively manage IT operation costs.

ServiceNow ITOM Highlights

Event Management

Event Management

  • Collect and analyze events to help IT teams monitor the health of services
  • Identify and prevent potential service outages
  • Resolve issues quickly with minimal impact to operations
Discovery

Discovery

  • Get a single, comprehensive view of all devices and applications on the network
  • Map IT service architecture in the ServiceNow Configuration Management Database (CMDB)
  • Ensure higher productivity by removing manual intervention in CMDB updates
Operational Intelligence

Operational Intelligence

  • Monitor IT infrastructure performance using machine learning capabilities
  • Analyze operational metrics that might cause service outages
  • Eliminate outages efficiently in on‑premises and multi-cloud environments
Service Mapping

Service Mapping

  • Map the interactions between IT components and business services
  • Automate mapping efforts to creating complex maps of interdependent configuration items
  • Increase the accuracy of failure impact analysis by removing data errors
Orchestration

Orchestration

  • Boost productivity by automating IT and business processes for operations management
  • Automate easily using Password Reset, Client Software Distribution, and Activity Packs
  • Increase ROI and accelerate processes by reducing manual tasks
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