Expand your organization’s operational agility through automation 

IT Operations Management (ITOM) includes the processes involved in maintaining all physical and virtual components of an IT infrastructure within a firm, ensuring their availability, performance, and seamless integration with other systems. With IT infrastructure handling more demands faster than ever before, organizations are compelled to turn to IT Operations Management tools for a clear view of their infrastructure assets and operational ecosystem. 

As a ServiceNow Premier partner, Nous helps organizations automate their operations management through the ServiceNow ITOM application suite to reduce IT costs and improve IT and business service availability. With in-depth domain expertise, we have helped many enterprises create an accelerated cloud strategy, improving their overall business infrastructure.

ServiceNow ITOM Solution Offerings


Identifies and maps IT assets and configurations to provide visibility and control over the IT infrastructure.

Service Mapping

Creates a map of dependencies between IT services and their underlying infrastructure components to aid in incident management and problem resolution.

Service Graph Connectors

Ensure the quality and consistency of third-party data for your Service Graph CMDB by leveraging certified integration partners.

Certificate Management

Ensure that TLS and PKI certificates remain current by maintaining a centralized inventory and implement efficient renewal workflows to prevent unauthorized access or misuse.

Event Management

Monitor, detect, and prioritize IT events to minimize service disruptions and improve the overall performance and availability of IT services.

Operational Intelligence

Real-time data analytics and visualization tool that track IT infrastructure performance and detect disruptions early.


Automates complex workflows and tasks across different systems and applications, increasing efficiency and reducing manual errors.

Why Nous?

it ops
proficient workforce
Tailored solutions
Guiding IT
tech evolution

Over 25 years of honing IT operational finesse, ensuring streamlined performance and agility.

Our skilled IT experts excel in ServiceNow practices, driving optimal outcomes for your business.

From startups to enterprises, our solutions adapt to diverse company sizes, boosting efficiency.

Amplifying IT operations with region-specific insights, ensuring seamless management worldwide.

A hub of certified resources and custom accelerators, propelling your IT operations forward.



7 Best it operations management practices to drive your business

Follow this ITOM best practice approach to ensure 24×7 real-time monitoring using ITOM tools like ServiceNow.

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