Streamline HR Processes to Unlock Enterprise Productivity

HR teams juggle multiple responsibilities, from recruitment, onboarding, and training to handling queries and other critical activities. ServiceNow HR Service Delivery (HRSD) offers an integrated suite of tools that streamline employee processes.

ServiceNow HRSD implementation involves deploying a combination of tools and applications that automate all HR-related processes - from hire to retire, including payroll, appraisal, performance reviews, policymaking, and so on.

It enhances HR productivity and employee experience by automating routine tasks, improving cross-functional workflows, and optimizing the entire employee service lifecycle. HR service automation helps transform the way companies deliver employee service experience with intelligent workflows.

As a ServiceNow consulting company and Premier partner, Nous helps HR professionals to deliver services and communicate timely with the ServiceNow HRSD suite. Nous’ ServiceNow Certified Experts have experience across industries in deploying the HRSD tools to boost HR efficiency.

ServiceNow HRSD Highlights

Case and Knowledge Management

Case and Knowledge Management

  • Standardize documentation, interactions, and fulfillment of employee inquiries and requests to improve HR efficiency and services with the ServiceNow Case Management module.

  • Use its centralized platform to capture, process, manage, and route tasks efficiently. Leverage the Knowledge Management module to identify knowledge gaps. Design solutions that promote self-service and case resolution among employees by making relevant information accessible to employees at any point using machine learning.
Employee Service Center

Employee Service Center

  • ServiceNow Knowledge Management offers a single, unified portal for employees to get all the information, services, and help they need to deliver improved experiences. HR Service Delivery allows companies to easily communicate relevant information to targeted employees and fast track service delivery by consolidating all relevant and accurate information on one platform.
Enterprise Onboarding and Transitions

Enterprise Onboarding and Transitions

  • Automate employee onboarding and other events spanning multiple departments with ServiceNow. Improve employee satisfaction and efficiency across HR and other departments. Enable new hires to gain information, resolve queries, identify and submit tasks, create tickets, and receive step-by-step guidance throughout their journey with automated workflows through the HR Service Delivery software.
Employee Document Management

Employee Document Management

  • Use ServiceNow HRSD to create paperless employee files and simplify management of large volumes of employee documents, with features like storage space, filing system, easy retrieval, defining access to sensitive documents, and automated file

  • Improve productivity using its control center where all the employee data is stored, organized, and fueled with intuitive actions.
Performance Analytics

HR Performance Analytics

  • Analyze, report, and gain visibility into all HR aspects by measuring key performance indicators to track HR performance over time. Align people, processes, and functions to business goals and improve HR efficiency. Empower the management and leaders responsible for driving delivery, productivity, and success with powerful data, real-time visibility, and actionable insights. Study trends, identify loopholes in the current HR infrastructure, encourage self-learning, make better decisions, and produce superior outcomes using HR Performance Analytics
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