The customer is a leading biotechnology company serving patients in more than 100 countries. The customer wanted 24×7 service desk portal support for their newly rolled out disease registry.

How we have helped our customer:

  • Well-defined service strategy that included consultation, design, implementation and roll out of the 24/7 infrastructure support.
  • Service catalogue definition – classification and workflow.
  • Global support roll out to end-users from more than 35 countries, with dedicated toll free numbers.

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