By now, it is fairly clear to most businesses that technology is a crucial part of a successful enterprise. Whether your company delivers packages, builds software, or manufactures industrial goods, IT plays an essential role in ensuring that everything functions smoothly and efficiently. In most large enterprises, the IT department also operates as an independent business entity, responsible for delivering complex IT services to the other departments within the company.

But your IT department can be more than just a service provider. With IT Business Management (ITBM) solutions, the IT department of your organization can organize, plan, develop, and evaluate your company’s technologies and resources to meet business needs and enable financial planning to manage these resources efficiently.

ServiceNow ITBM – A versatile solution for maximum efficiency

The ServiceNow IT Business Management Suite is one of the most versatile and efficient business management solutions with countless applications to fit every business model. The ServiceNow ITBM suite helps your IT department optimize resource allocation and rationalize investments in technology.

It also helps your teams to collaborate on the evaluation and prioritization of technology requests to proficiently deliver solutions to the company. Your IT teams are empowered to make informed decisions to drive your enterprise towards your organizational goals with ServiceNow ITBM. It further helps your IT teams to become more agile and responsive to the evolving needs of the organization.

Does your business need ITBM?

The most common question among entrepreneurs is whether ITBM is required for small and medium businesses. The answer is yes!

While you may argue that your business is not at a scale where you should invest in an ITBM solution, there are many reasons why ITBM is imperative for businesses of all sizes.

A unified platform

ServiceNow ITBM offers a simple, unified platform where your teams can collaborate while eliminating information silos with a single data source for your enterprise.

Performance analytics

Whether you’re a small business or conglomerate, analytics is essential to measure performance and keep track of bottlenecks and areas of improvement. Features like Analytics Hub, time charts, forecasts, and more help you understand market trends, track changes in consumer behavior, make predictions and view breakdowns in real-time so you can get a complete picture of your business from a single point of truth.

Demand management

After COVID-19 wreaked havoc on markets on a global scale, demand management has become an inseparable part of the business. ServiceNow ITBM helps you better understand demand, forecast demand, and optimize the demand process. From configurable bubble charts that give you a quick comparative analysis to end-to-end demand pipeline analysis and timeline visualizations, ITBM provides comprehensive visibility so that you’re always prepared for the unexpected.

Resource management

With real-time visibility into your limited resources, you can depend on ServiceNow ITBM to allocate them optimally to meaningful tasks. Record the time spent on day-to-day tasks and analyze if you are making the best use of your resources.

Project and portfolio management

With Project and Portfolio Management feature, you can manage the entire lifecycle of your projects, keep up with the changes, understand top-down planning to align your teams and projects to your organizational goals, and more.


Optimize your operations and minimize time-to-market by eliminating unnecessary manual tasks. ServiceNow ITBM allows you to automate your workflows while driving efficiencies through cost savings, faster time-to-market, and improved productivity.

Implementing ServiceNow ITBM – Do you really need a consultation?

Again, the answer is yes! As your organization starts scaling and you feel the need to implement or expand on the ServiceNow platform, you’ll feel the dilemma to choose consultation with a partner or not. It’s a great idea to keep the development and expansion in-house so that your teams understand the configuration and design. But if you miss out on consulting with an external partner, you also miss out on several benefits.

Here’s why you need ServiceNow ITBM consulting for your business.

Evaluating your business needs

One of the major reasons to seek ServiceNow ITBM consulting is to receive a third-party, unbiased view of your organization’s needs. It’s important to understand what works for your business and what doesn’t before you decide to implement or customize ServiceNow ITBM.

A ServiceNow partner team will work closely with your teams to understand and evaluate your business requirements. They will provide the required technical expertise and knowledge that exceeds what you already have in your organization. The consultant will question and examine your business to the grassroots level and will not hesitate to push management out of the comfort zones to find a solution that best fits your business needs.

Planning assistance and alignment of long-term goals

As you engage with certified ServiceNow consultants, you’ll start working with a team of professionals who can help you distinguish between short-term and long-term goals for your organization and help you prioritize them. Your consultant will help you get the best value out of your ServiceNow implementation by leveraging the Now Platform to the fullest.

Staying focused on your core business

Another reason to seek ServiceNow ITBM consulting for your business is your core business. If your business isn’t ServiceNow related, then the chances are that you’ll have to spend a lot of time away from your core functions to understand how to leverage ServiceNow ITBM successfully.

With a consultant, you don’t have to worry about that. For your consultant, ServiceNow is their business. From evaluating your business requirements and finding improvement areas to planning and implementing ServiceNow ITBM, your consultant has got you covered. Bringing in a consultant will help you focus entirely on your core business while they work on getting you the best value out of your ITBM investment.

Consult with NOUS Infosystems and realize the difference!

Engage with a reliable and certified ServiceNow consultant like Nous Infosystems to leverage deep domain experience and thought leadership for your organization. Talk to our team today!

Vikas Kapoor
Practice Head - ServiceNow

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